Frequently Asked Questions
FAQ
Frequently Asked Questions
The Bengaluru International Short Film Festival will be held from August 08 - 18 this year with OTT screenings starting from August 8. You should have received an email upon registration. If you do not see any in the inbox, please check your spam folder. If you’re still experiencing issues, please contact us at hello@bisff.in or use the chat option on the website. Not all Festival films will be available on our OTT platform. Please check the list of films that will be available for virtual screening. Youtube Facebook1. When is the Festival?
2. Where is the Festival?
3. How Long Has The Festival Been Around for?
4. What films will be screened at the Bengaluru International Short Film Festival?
5. How Do You Distinguish Short Films From Feature Films?
6. How Much Local Content Is Showcased In The Festival?
7. How Will I Find Out If My Film Is Selected For Screening?
8. What Is Non-Competition Section?
9. Who can avail passes to the festival?
10. Where/How do I get passes?
11. I did not receive an email confirmation after my purchase.
12. Are refunds or exchanges available?
13. Will all Festival films be available for OTT screening?
14. Are Festival Films Closed Captions?
15. Can I use one pass to watch films both at venues and virtual screenings?
16. Can I share my pass?
17. Can I Watch Live Events From Apple Tv, Firestick, Or Google Chromecast?
18. If A Forum Session Or Live Stream Is Already In Progress, Can I Still Attend?
19. If I’m Not Able To Watch A Forum Or Stream Live, Will The Recordings Be Available Later?
20. How Can I Help Spread The Word About BISFF Online?
21. Do You Have Any Advertising Opportunities During The Festival?
22. Will Tech Support Be Available?
at +91 998686361523. How Can I Donate?
Please note this pass is only for online screenings. Please use the same ID to log in and watch the films. Multiple logins are not accepted. Streaming simply refers to watching a film using your internet connection (instead of downloading a file to your computer). It’s immediate and available on demand with any device connected to the internet. Compatible Operating Systems: Microsoft Windows 7 or later, Apple Mac OS 10.12 or later, Chrome OS Compatible Browsers: Google Chrome, Firefox, Microsoft Edge, Opera, Safari (for Mac). We recommend using the latest version of your browser. Internet Explorer is not supported. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. Yes, you can pause, rewind and revisit the films while streaming. You’ll have access to all the films streaming online during the festival dates, excluding a few. The exceptions will be indicated on the films’ pages. Films will be available only in India. All the films streaming online will be geo-blocked to India. We use adaptive bitrate streaming, meaning the streaming quality will automatically adjust to your internet speed. If your internet connection is poor or inconsistent, you may experience problems during playback. If you’re on Wi-Fi, try moving closer to your router.1. I have my tickets for virtual admission. What should I do?
2. What is OTT streaming?
3. What are the system requirements for streaming?
4. When can I watch your streaming films?
5. Can I pause or rewind the films while streaming?
6. Can I watch the festival films from anywhere in the world?
7. Why does video playback stall or not play smoothly?
In case of a lost delegate pass, a duplicate delegate pass will not be issued. You will not be permitted to watch a film without your delegate pass. Delegates will be allowed inside the screening hall only 15 minutes before the screening on a first-come-first-seated basis. No delegates are allowed in the screening hall once the seats are full. Our website will have most of the updated information. We’ll also post and live stream different content on Facebook, Instagram, and LinkedIn. If you aren’t already following us, please do so!1. I have my tickets for in-person admission. What should I do?
2. What will happen if I lose the pass?
3. What is the seating arrangement at the venue?
4. Are there Q&As with the filmmakers?
5. How do I find out what else is happening during the Festival?
No, we encourage filmmakers of all ages to submit their work. However, we do have a separate category specifically related to young/student filmmakers. All submitted films will compete against each other for the available slots in each program. If you are under the age of 18, a student, and if your film is accepted, we will require signed, written permission from your SCHOOL before we can screen your film. Students also get a concession for film submission. You may submit as many films as you’d like. We do not offer reduced rates in fees for multiple submissions. If you submit three films, you must pay the submission fees for all three of them. Please do not submit multiple projects on the same LINK. If we receive a submission with multiple films on one link, we will only consider the first film included. We will accept submissions that have already premiered in any film festival. But, your film’s premiere status will be taken into consideration when final programming decisions are made. After completing the online application, you will have to provide a link to the uploaded film (part of the application form). We only accept submissions via FilmFreeway and other online platforms We accept a low-quality screener for submission on Filmfreeway. However, if your movie is selected for screening at our festival, we will require an HD file. No. We only accept digital copies of your film sent via Vimeo, Youtube, and other video streaming or downloadable sites. The file size must be less than 2GB. Once your upload is complete, you MUST view the uploaded file in its entirety to ensure everything is in order. We require that all films that contain significant non-English dialogues include on-screen English subtitles. We prefer English films to also have English subtitles, so our audience can follow the conversation. Due to the volume of submissions we receive, we are unable to contact each applicant individually if we do not receive their film. Kindly, make sure you follow up with our office for the same. We will make every effort to play your movie, but if we are unable to view your film, we will attempt to contact you to request another link/copy using the primary contact information that you provided on your application. However, there is no guarantee that we will get your replacement link/disc in time, and we must give preference to those who sent in a working link. For this reason, we ask you to make sure your link plays all the way through BEFORE you submit. If your film is short (less than 30 minutes in length), it is eligible even though it has been broadcast on television. However, once it gets selected for the festival, the movie has to be removed from online channels ts ill the end of the festival. Sending replacement cuts after you have already submitted a prior version of the film can cause a great deal of confusion throughout the screening process. It is also unfair to those who sent in a cut before their selected submission deadline. We reserve the right to disqualify, without refund of any or all submission fees, any applicant who attempts to avoid submission fees by sending in a replacement cut of their film after their selected deadline has passed. WE WILL ONLY VIEW THE FIRST CUT OF YOUR FILM THAT WE RECEIVE. No, we require a final cut version of your film. You can mail us to keep us updated. We will use the public contact information from your application to contact you regarding problems with your submission and to notify you of your acceptance status, so please ensure this information is always up-to-date. All the films are watched by the festival jury. We depend on new talent and new filmmakers to uphold our mission as a Festival of discovery. If we didn’t watch the films submitted to us, we would miss out on so many new works of independent film. If your film is received on time, your account is paid in full, and there are no playability issues with your online link, your film will be treated like all other films submitted to us for consideration. Unfortunately, No. With numerous films to go through, we don’t have enough time to speak or correspond with you individually about your film. We apologise. Refund requests for submissions are not appreciated. All payments are non-refundable for any reason. We do not offer submission fee waivers since that would be unfair to independent filmmakers who pay to submit their work for consideration.1. Do I need to meet a minimum age requirement to submit a film?
2. How many films may I submit?
3. My film has already premiered at a festival screening. Is it eligible for your festival?
4. Why do you charge a submission fee? there are plenty of free festivals around.
5. What should I include with my submission?
6. Are submissions accepted exclusively through Filmfreeway or can we send in submissions directly (electronically) or by mail?
7. Which format should the film be submitted in?
8. Can I send a DVD instead of uploading it online?
9. How do you determine if a film is considered Indian or International?
10. My film includes Non-English dialogue, do you require English subtitles?
11. Will you notify me if you do not receive my film?
12. What happens if you are unable to get my movie to play?
13. If my film has aired on television / Internet channels. May I still submit it?
14. Can I send a newer cut of my film after I have already submitted an earlier version?
15. Can I submit my film as a rough cut?
16. Am I required to obtain Rights Clearance for music or other copyrighted material included in my film?
17. What if my contact information or anything else about my submission changes after I have filled out the application?
18. Do you have permission to watch all these submissions?
19. If my film is not chosen, may I speak with a programmer for notes or feedback?
20. If my film is not selected, will I get a refund?
21. Do you offer waivers for submission fees?